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Phillip Burns - Your Personal Holidaysplease Travel Agent
Winter Delights in Canada

Winter Delights in Canada

Winter Delights FEATURED HOLIDAY OF THE WEEK Nothing quite compares to winter in Canada; snow-covered mountains, spectacular frozen waterfalls and sparkling ice-covered lakes are just some of the highlights of your journey through Western Canada. Familiarise yourself with the history of Banff’s explorers, fur traders and indigenous people; enjoy walks in the crisp fresh-air; delight in a sleigh ride beside Lake Louise, and

Premium All Inclusive Ski or Snowboard Package – Val D’Isere

Premium All Inclusive Ski or Snowboard Package – Val D’Isere

Great ski holiday in beautifully elegant surroundings Its wood and stone facades blend in with the ski resort’s beautifully preserved traditional chalets. The Resort stands at an altitude of 1,850 metres (6,069 ft). The elegance of the service, and design by François Champsaur, with beautifully warm colours and quality, natural materials, contribute to guaranteeing you a top quality stay. Discover

Stylish Escorted Touring – with Back Roads Touring

Stylish Escorted Touring – with Back Roads Touring

Not all Escorted touring companies are equal. Here’s an example of a vehicle used on a tour of Vietnam and Cambodia by luxury operator Back-Roads Touring. As you can see the inside is amazing. The old adage of “you get what you pay for” is certainly true. Small Group Tours, in luxury. Apologies for the riff-raff on board, they are all Travel

I am Phillip Burns, and I’ve worked in travel for over 20 years.

So if you’re reading this I guess you’re wondering who I am and why you should use me for your holidays? Good news! I’ve travelled extensively, I’m always attending supplier events, completing training courses and reading trade magazines. Travel is my life. I’ve worked for TUI, Hays and Barrhead Travel. I’ve established great relationships with many key suppliers in the industry, so can often add value to your holiday without costing you any more and who doesn’t love a room upgrade or another sweetener?

I’m delighted to be a senior travel consultant for the multi-award-winning HolidaysPlease. HolidaysPlease specialises in Luxury, Longhaul and Tailor Made Holidays. Now, this is where it gets a bit complicated so, please follow along. Being a Holidaysplease consultant means I’m self-employed, this is my own business. I’m here to invest my time and effort and every resource at my disposal to make sure you get the best service and holiday available, for you. Becoming a consultant for Holidaysplease isn’t something you just ‘do,’ They have an extremely rigorous selection process about who they allow consulting for them, it is their reputation on the line after all. HolidaysPlease holds the title of the very prestigious Online Travel Agency of the year award 2017/2018 and has amazing reviews. As a company, we genuinely care about what we’re booking you. Personally, I’ve booked well over £10million of holidays and have a proven track record in going the extra mile for my clients.

However, despite specialising in the Luxury and Longhaul markets, I’m not tied to it. If you just want a week in a decent property in Mallorca or Greece, give me a call. One thing I won’t ever do is book you somewhere I wouldn’t stay myself. I’ve turned down many bookings from people calling me to match the price from a website where they are offering awful accommodation at knock-down prices. I strongly believe that the best deal is never the cheapest deal. Often for an additional few pounds a day, you could have a far better property and holiday overall.

Still with me? Great. So HolidaysPlease is very proud to be a member of the Hays Travel Family. Hays Travel are the UK’s largest independent travel agency. Not only do Hays have over 60 stores nationwide, they also have over 300 franchises around the UK. Being independent is very important. It means I have the flexibility to search all tour operators to find you the best possible deal. If you go into some High Street agencies, they will generally try and push one operator over others. Naturally, we are ABTA and ATOL members so every holiday I sell is fully financially protected. The name Holidayvault is merely a domain name which I thought sounded quite good! I’ve built this website myself, I’m not a web designer but I’d personally like to say a big thanks for stopping by.

Ultimately I don’t want you to just book your next holiday with me, I want you to book all your holidays with me. I want you telling all your friends and family about me. It’s where most of my business comes from. I’m not a 9-5 person, I’m available day and night, weekends and holidays. You will have my home phone number, my mobile number and I’m always connected to email.  If you’ve booked a holiday and wake up at 2 am in Dubai, wondering what shoes to take on a boat trip I’ve booked for you, no problem. If you are looking for a travel agent in or around Hamsterley Mill, Hamsterley, Burnopfield, Ebchester, Shotley Bridge, Rowlands Gill, Blackhill, Consett, Medomsley, Stanley or Chopwell, Hedley on the Hill Coalburns or Lanchester, I’m also available to come to your home to discuss your holidays. If you don’t feel comfortable with this, we could always meet at a local cafe, pub or coffee shop. I’m here to help and offer free advice to help you decide what’s right for you. I’ll never try and pressure you into a sale so don’t worry.

It is very easy to think that you can source your own holidays online, but are you really getting the best holiday to match your needs?

Here are a just a few reasons why you should book with me:

I love my job and take immense pride in providing the best possible service.

I’m fortunate enough to have travelled extensively, I have knowledge of the entire market and can often find those hidden gems that you would not find on your own.

We have a team of very experienced staff and we’re all connected. Collectively, you have over 80 travel agent brains working for you.  

We are an Award Winning Agency voted Online Travel Agency of the Year by the Travel Trade Gazette (amongst many other awards)

ABTA & ATOL bonded and protected

Over 85% of my clients repeat book and many recommend me to their friends and family.

I am typically very competitive on price too. There are times we may not be the cheapest, but your online website won’t check you in, book your airline seats, print your tickets, ring and email the hotel to make sure you are allocated a nice room or even get you a complimentary upgrade now will it?

If you need help with your holiday plans, just give me a try, I am available at times to suit you and should be able to take any stress away and save you valuable time.

If you have used me before, I would be so grateful if you would leave a review on my page to show new clients what you think.

Thank you so much in advance, Phillip.

...the art of conversation...

I understand how busy people are these days and time is more valuable than ever. That’s exactly why I’m here. I’m sure you have better things to do than trawling countless internet sites looking for something that catches your eye. We’ve become something of a digital society but over the last twenty years and I’ve seen first hand how much the industry has changed and how technology has both revolutionised, and gotten in the way of progress in some respects. My job involves speaking to representatives and hoteliers on a daily basis. We have built up great relationships with them. Your internet booking for the same hotel might be a few quid cheaper (it usually isn’t but lets say for argument’s sake it is) but the reason is generally that it’s distressed stock. The worst rooms in the hotel that most suppliers don’t want.

  • Call me – Actually speaking for just five minutes will help me understand exactly what you are looking for. I’d estimate 5 minutes is as effective as twenty email exchanges.
  • Be honest – I know it may sound obvious but as a customer, I know the odd porky can creep in. I’ve been there and done that.
  • Be patient – Holidays can be an impulse but unless you are looking for a very last minute deal, I’ll use every tool at my disposal to find you the best possible holiday.
  • Please give me something to work with – Seriously, I get a lot of inquiries and all I have to work with is “Somewhere Hot, in August. “
  • Please Give me feedback – This is crucial. I’ve done a lot of legwork, but can’t always get it right 1st time. In fact, with complex itineraries, I don’t expect to. Tell me what you like, what you dislike and I can tweak it to suit you.I’m very proud of my service and helping you get the right holiday is my only aim.

Thank You,


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